Frequently Asked Questions


What do I need to bring?

Personal items: clothing, swim gear, toiletries, mosquito repellent and sunblock, 
milk formula & bottles & diapers for your baby if (s)he needs it
. Baby carrier or stroller if your child uses one (handy for nap-time).
 Water bottle for Child (we need this at playtime!)

Cash for shopping, massages, treatments & treats! A notebook & pen for journaling
.

What happens if I forget something?

Usually we select location that have supermarkets, convenience stores and pharmacies close by.

If not, for urgent needs we can arrange for a team member to go and find the items you require.

You should be able to buy what you need if you forget something. However, it may not be the exact brand that you are familiar with.

 

How do I get to the location of my holiday?

Send us your flight details The airport transfer is included so our staff will meet you at the airport and bring you to the Estate.

What time is check-in & check-out?

Check-in is anytime after 2pm on arrival day and check out by 12pm (noon) on departure day. 

What do I do if I have an early arrival or late check out?

We can make arrangements to store your luggage until you can check in or head to the airport . Please let us know in advance if you will require this.  


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Do I need a Visa to travel to Bali? Do I need a Visa to travel to France?

Visa requirements depend on the passport you hold.

Bali Visa Info

France Visa Info

Malaysia Visa Info

Thailand Visa Info


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Can my spouse / partner / parent / grandparent / children / god-parent / sibling / best friend / helper come with me?

This depends on the type of holiday you select! For example, FrontYard Retreats focus on holidays for families; so Mamas, Papas & children are welcome, as are (grand)parents; whomever you consider to be in your family circle!

There is always an option for an additional adult / child to join you either as a room share or in their own room.


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My baby is eating pureed food – do I need to bring that?
I have some food intolerances – what kind of food are you serving?

If you have any dietary requirements or requests, please let us know in advance so we can make preparations and provide alternatives for you. 

I need a baby cot / baby chair – Do you provide those?

Let us know what you need in advance so we can have it ready for you!